Terms & Conditions

Last updated: 11 June 2026

These Terms govern your access to and use of the Sila website and services. By using our website or engaging us, you agree to these Terms.

1. Acceptance of terms

By accessing this website or entering into an engagement with Sila, you confirm that you accept these Terms and agree to comply with them. If you do not agree, please do not use the website or our services.

2. Our services

Sila is an AI and automation studio that provides services including discovery and audits, custom software and AI development, deployment, and ongoing maintenance and support. The specific scope, deliverables, timeline, and fees for any engagement are set out in a separate proposal, statement of work, or order ("Engagement Terms"). Where Engagement Terms conflict with these Terms, the Engagement Terms prevail for that engagement.

3. Engagements, fees, and payment

• Fees are as stated in the applicable Engagement Terms, typically a one-time build or setup fee plus a recurring retainer for hosting, maintenance, support, and improvements.
• Unless stated otherwise, fees are exclusive of any applicable taxes, third-party platform charges, and out-of-pocket costs.
• Invoices are payable by the date stated. Late or non-payment may result in suspension of services.

4. Intellectual property

Subject to full payment, on completion of an engagement you own the bespoke deliverables created specifically for you. Sila retains ownership of its pre-existing materials, tools, frameworks, and reusable components (including general libraries and modules), and grants you a non-exclusive licence to use them as part of your deliverables. Website content, branding, and marketing materials remain the property of Sila.

5. Your responsibilities

• Provide accurate information and timely access, content, and approvals needed to deliver the work.
• Ensure you have the rights to any materials, data, or accounts you provide to us.
• Use our website and services lawfully and not attempt to disrupt, reverse-engineer, or gain unauthorised access to them.

6. Warranties and disclaimers

We provide our services with reasonable skill and care. Except as expressly stated, the website and services are provided "as is" without warranties of any kind, whether express or implied, including fitness for a particular purpose. We do not warrant that the website will be uninterrupted or error-free.

7. Limitation of liability

To the maximum extent permitted by law, Sila is not liable for indirect, incidental, or consequential losses, or for loss of profit, revenue, or data. Our total liability arising from an engagement is limited to the fees paid by you for that engagement in the twelve months preceding the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.

8. Confidentiality

Each party will keep the other's confidential information secure and use it only for the purpose of the engagement. This obligation continues after the engagement ends.

9. Term and termination

Either party may terminate an engagement as set out in the Engagement Terms, or on reasonable notice if the other party materially breaches these Terms and does not remedy it within a reasonable period. On termination, you will pay for all work performed up to the termination date.

10. Third-party services

Our products may rely on third-party platforms (for example hosting, databases, and AI providers). Their availability and terms are outside our control, and we are not responsible for their acts or omissions.

11. Changes to these terms

We may update these Terms from time to time. The "last updated" date above shows when they were last revised. Continued use of the website after changes means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have exclusive jurisdiction, unless the applicable Engagement Terms state otherwise.

13. Contact us

Questions about these Terms? Email hello@sila.co.